Standardize EAS Support Channels - Jira Service Management Tool
Details
Project Status
On Target
Last Reported
December 9, 2025
Estimated Start Date
January 3, 2024
Project Manager
Anna Carlson
Project Sponsor
Chuck Lanhum
Description
Currently Enterprise Application Services (EAS) receives support tickets via multiple channels which is ineffective in tracking support issues, and time consuming in updating tickets in different media/channels. The primary goal of this project is to standardize input of support tickets coming to EAS and move away from duplicative efforts by re-documenting them from the e-sign form into ClickUp and have that information live in the Jira Service Management Tool instead.
Status Summary
The project team moved the Change to e-sign forms, Programming Request, Table Change, Security Group Finder, New e-sign Form request and the Lock/Unlock request e-sign forms to Jira.
In Process
PMO project request form
Recently Completed
- Programming request e-sign form moved to Jira
- Table Change request e-sign form moved to Jira
- Changes to e-sign form moved to Jira
- Lock/Unlock e-sign form moved to Jira
- Security Group Finder e-sign form moved to Jira
- New e-sign form request moved to Jira