PBX Decommissioning Project


Project Status

 On Target

Last Reported

October 6, 2022

Project Manager

Deborah Frost

Project Sponsor

Chuck Lanham


To migrate the university off of the PBX, this project will transition campus employees and departments from their current phone service to Microsoft Teams and transition phone devices not associated with an individual or department and that cannot natively support Teams to an appropriate alternative solution.

If you have any questions about this project please feel free to contact Chris Miller or Project Manager Deborah Frost (360-650-7422).

Status Summary

Project deliverables completed to date:

  • Identify campus communication work groups
  • Cost comparison reference for department planning purposes
  • Infrastructure configured to support Microsoft Teams at scale
  • Teams calling pilot group implemented
  • Obtain approval and funding of solutions not funded by departments
  • End-user training documentation and video created
  • In-person training classes for end-users completed
  • Documentation of user advocacy and on-going support model roles, responsibilities, and resources
  • All campus departments use Microsoft Teams
  • Inventory of current legacy services
  • Recommendation for legacy device compatible solutions

In Process

  • Implement emergency phones (by building)
  • University Police dispatch solution identified, UP coordinating implementation
  • Unique analog phone solution testing